Tips for better search results. Ensure correct spelling and spacing - Examples: 'paper jam'. Use product model name: - Examples: laserjet pro p1102, DeskJet 2130. For HP products a product number. Examples: LG534UA. For Samsung Print products, enter the M/C or Model Code found on the product label.
Examples: “SL-M2020W/XAA”. Include keywords along with product name.
Examples: 'LaserJet Pro P1102 paper jam', 'EliteBook 840 G3 bios update'Need help finding your product name or product number?
Hello Jessie,Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.Before assisting further, i would like to ask you few questions:.
Since when are you facing the above issue?. Did you make any system changes prior to the issue?.
Did you try updating the device drivers from Device manger?You may be facing the above issue due to the non-updated or incompatible device drivers installed on the computer.