Sony VAIOs include a multi-purpose application called VAIO Care that enables administrators to back up and restore files, perform troubleshooting and diagnostic tests, and recover Windows. Computer manufacturers used to include recovery disks with PCs to allow users to restore the operating system, but makers like Sony now store the recovery files to the hard drive.
If numerous errors appear when you attempt to use Windows, or if you can't boot into the OS at all, rather than wait for Sony to ship you recovery disks - potentially forcing your business to go without critical equipment for a short period - you can restore the VAIO yourself.